Customer Policies

1. Order Processing

Every item is made to order just for you.

Processing takes 2–4 business days before shipping.

You’ll receive an email confirmation and tracking info once your order is on its way.

2. Shipping

Australia: Usually 7–10 business days after processing.

International: Usually 10–20 business days after processing.

Shipping times may vary due to customs or courier delays.

Tracking is included with every order.

3. Returns & Exchanges

Because our items are custom print-on-demand, we only accept returns or exchanges if:

The item arrives damaged, misprinted, or defective.

The wrong item was sent.

Not eligible for return:

Change of mind.

Wrong size or colour ordered by mistake.

If there’s an issue, please contact us within 14 days of delivery with photos, and we’ll fix it.

4. Refunds

Refunds are given for damaged, defective, or incorrect orders.

Refunds are issued back to your original payment method.

Please allow 5–10 business days for processing after approval.

5. Cancellations

Orders can only be cancelled within 12 hours of purchase, since production begins quickly.

After that, we cannot cancel or change the order.

6. Sizing & Product Details

Each product page includes a size chart and description.

Because items are handmade and printed to order, slight colour or placement variations are normal and part of the charm.

7. Customer Care

If you have any questions or concerns, reach out to us at [your support email].

We aim to reply within 24 hours on weekdays.

8. Escalation to Manager

If our chatbot or team member can’t answer your question right away, it will be passed to a manager.

You’ll receive a follow-up email or message with a clear resolution.

✅ Summary:
We make every piece to order, so please double-check sizing and details before checkout. We happily fix mistakes on our end (misprints, defects, wrong items) but cannot accept returns for change of mind. Your happiness matters to us—if something goes wrong, we’ll work with you quickly to make it right.